Returns & Refund Policy

Last Updated: March 10, 2025

Your Satisfaction is Our Priority

At Cfjersey, we’re passionate about delivering high-quality canvas artwork. Each piece is carefully inspected and securely packaged before shipping to ensure it arrives in perfect condition. If something isn’t right, we’re here to make it easy with a fair and straightforward resolution.

For questions or support, email us at support@cfjersey.store or use the "Contact Us" form on our website.

Returns Policy

30-Day Return Window

  • You have 30 days from delivery (per tracking info) to request a return.
  • Eligibility:
    • The canvas must be unused, in the same condition as received, and in its original packaging.
    • You’ll need your receipt or proof of purchase.
  • How to Return:
    1. Email support@cfjersey.store with your order number and reason for return.
    2. Await approval—we’ll send a prepaid shipping label (at no cost to you) and the appropriate return address based on your location.
    3. Pack the item securely and ship it back using the provided label.
    4. We’ll confirm receipt via email once it arrives.
  • Note: Do not send items back without approval—unapproved returns may not be processed.

Faulty, Damaged, or Incorrect Items

  • Report: Contact us within 7 days of delivery if your canvas arrives damaged, defective, or isn’t what you ordered.
  • Process:
    • Send us digital photos of the issue.
    • We’ll provide a prepaid return label via our designated carrier (we cover the cost).
    • Using an unauthorized carrier? We can’t reimburse those shipping fees.
  • Resolution: Once we receive and inspect the item, we’ll notify you about your refund or replacement.

Exchanges

  • We don’t offer direct exchanges. To get a different canvas, return the original for a refund and place a new order at cfjersey.store.

Your Statutory Rights

  • This policy doesn’t affect your legal rights as a consumer. See our Terms and Conditions for more details.

Refund Policy

Fast and Fee-Free Refunds

  • Timeframe: If your return is approved, we’ll process your refund within 3 business days of receiving the item back at our facility.
  • Method: Refunds are issued to your original payment method (e.g., Stripe or Paypal) via an email request process:
    1. After we confirm receipt of your return, we’ll email you to verify refund details.
    2. Reply to the email to confirm—no extra steps needed.
  • Cost: There are no refund fees—you get back exactly what you paid for the returned item(s).
  • Full Order Returns: If you return everything in your order, we’ll refund the total amount, including original shipping costs (if applicable).
  • Note: Bank or payment processor delays may add 5-10 days—contact support@cfjersey.store if you don’t see your refund after 10 days.

Returns Addresses

If approved, ship your return to the address based on your location:

  • For US Customers:
    5758 Geary Blvd #162, San Francisco, CA 94121, United States

Returns from the US typically take 3-7 days to reach us—use our prepaid label for convenience.

  • For International Customers (including Vietnam):
    182 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City 700000, Vietnam

Thank you for choosing Cfjersey. We’re here to make your canvas art experience exceptional!