FAQs

Shopping & Payment

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

What type of payments do you accept?

We currently accept any major credit cards: Visa, MasterCard, American Express and Discover Card. We also accept payments through PayPal.

Which currency are the prices listed in?

We list all the prices in USD (United States Dollar).

Do you offer secured credit card transactions?

Absolutely, we do not store your credit card information on our end. Our credit card payments are processed via Stripe (stripe.com) or Paypal (paypal.com).

Stripe is an online payment processing and credit card processing platform for businesses. Stripe allows safe and efficient processing of funds via credit card or bank.

PayPal is an American company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods like checks and money orders.

When you send a payment using Stripe or PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

Can I cancel or modify my order?

As every Cfjersey item is made-to-order, after your order has been placed, you have 24 hours to contact our customer support at support@cfjersey.store by including the order number and request order modifications or a cancellation. After 24 hours of purchase, please be informed that your order has already been placed in production and can no longer be canceled or modified.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size or color then specify the item you would like to change it for in your email and we'll do our best to help you.

Production & Shipping

How much is shipping cost?

United States: 
Standard Shipping:

  • Order from $0 to $99.99: shipping charge $5.99

  • Over $100: free of charge

International:

Standard Shipping:

  • Order from $0 to $99.99: shipping charge $19.99

  • Over $100: free of charge

My order status is unfulfilled, what does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

I placed my order, when will my order ship?

All products on Cfjersey are made-to-order items. Every single item is printed, handcrafted, packaged and shipped from our facility just for your order. Please be kindly informed that it will take a little time to print and handle before shipping. You'll receive a notification email when your order is shipped.

How do I check my order status?

As soon as your order is shipped, we will send you a shipping confirmation email with your tracking number. Just enter your order information on the track order page to see your order status.

Please note: It may take up to 48 hours for your package to show up in the forwarder's tracking system. For international orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

Why I have not received my confirmation email?

First, double check your spam folder and other email accounts. Can't find it? Don't panic, contact our customer support at support@cfjersey.store.

I ordered the wrong size or color, what should I do?

For any changes within 24 hours after ordering please contact our customer support at support@cfjersey.store

Didn't find your answer?

Get In Touch

Connect With Us

Cfjersey

Email: support@cfjersey.store

Address: 217 Dien Bien Phu, Truong An Ward, Hue City, 530000, Vietnam

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